Payment Policy

Customer service email: contact@onyourshape.com
Customer service phone: +44 7949 338055
Company address: 30 Greenwich Dr N, Derby DE22 4AB, UK

Payment Options

At onyourshape, your safety and convenience are important. The payment methods below are processed over secure, encrypted connections.

Credit / Debit Cards

We accept major cards such as Visa, Mastercard, American Express and others shown at checkout.

  1. Select Credit/Debit Card at checkout.

  2. Enter the card number, expiry date and security code (CVV).

  3. Confirm the billing details and submit your order.

  4. An order confirmation email will be sent once payment is approved.

PayPal (if enabled in your store)

If you activate PayPal in Shopify, you can add:

Customers can pay safely using their PayPal account without sharing card details with us.

  1. Choose PayPal at checkout.

  2. Log in to your PayPal account and select a funding source.

  3. Confirm payment and return to onyourshape for order confirmation.

Shop Pay

Shop Pay provides a fast and secure checkout option, allowing eligible customers to save their payment information for quicker future purchases.

Apple Pay / Google Pay (if enabled)

When wallet payments are enabled, eligible browsers and devices will show Apple Pay or Google Pay buttons for a fast, secure checkout.

  1. Tap the wallet button at checkout.

  2. Confirm payment using Face ID / Touch ID / device security.

  3. Review shipping details and confirm.

Security and Protection

  • All payments are processed via secure SSL encryption.

  • Card data is handled by our payment providers (such as Shopify Payments, PayPal or other gateways) and is not stored on onyourshape’s servers.

  • Systems are monitored and updated regularly to meet current security standards.

Payment Currency and Charges

  • Orders are charged in the currency shown at checkout (for example GBP).

  • Any bank fees or currency conversion charges are set by your card issuer or payment provider.

Payment Issues

If a payment is declined, please:

  • Check the card details and available balance.

  • Contact your bank or payment provider, or

  • Reach us at contact@onyourshape.com or via the Contact Form for help.

Website name: Onyourshape
Company name: ONYOURSHAPE LTD
Address: 30 Greenwich Dr N, Derby DE22 4AB, UK
E‑mail: contact@onyourshape.com
Contact Form: Click here
Phone: +44 7949 338055
Company number: 16797935
Customer service: Monday to Friday, 9:00 am – 5:00 pm GMT/BST.