Payment Policy

Customer Service & Company Information

Customer service email: contact@onyourshape.com
Customer service phone: +44 7949 338055
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm GMT/BST

Company name: ONYOURSHAPE LTD
Company number: 16797935
Registered address: 30 Greenwich Dr N, Derby DE22 4AB, United Kingdom

Payment Options

At OnYourShape, your safety and convenience are important to us. All payments are processed through secure, encrypted connections.

Credit / Debit Cards

We accept major cards including Visa, Mastercard, and American Express (as shown at checkout).

  • Select Credit/Debit Card at checkout

  • Enter your card number, expiry date, and CVV

  • Confirm billing details and submit your order

  • You will receive an order confirmation email once payment is approved

PayPal (if enabled)

Customers may pay securely using their PayPal account without sharing card details with us.

  • Choose PayPal at checkout

  • Log in to your PayPal account and select a funding source

  • Confirm payment and return to OnYourShape for order confirmation

Shop Pay

Shop Pay offers a fast and secure checkout experience, allowing eligible customers to save payment details for future purchases.

Apple Pay / Google Pay (if enabled)

When available, eligible devices and browsers will display Apple Pay or Google Pay options at checkout.

  • Tap the wallet button at checkout

  • Confirm payment using Face ID, Touch ID, or device security

  • Review order details and confirm

Security and Protection

  • All payments are processed using SSL encryption

  • Card details are handled by trusted payment providers (such as Shopify Payments or PayPal)

  • OnYourShape does not store card information on its servers

  • Systems are regularly monitored to meet current security standards

Payment Currency and Charges

Orders are charged in the currency shown at checkout (for example, GBP).

No hidden taxes or fees are added at checkout. The price you see is the price you pay.

Any currency conversion or bank fees are determined by your card issuer or payment provider.

Payment Issues

If your payment is declined, please:

  • Check your card details and available balance

  • Contact your bank or payment provider

  • Or contact us at contact@onyourshape.com or via the Contact Form for assistance