Privacy Policy

Updated on 13‑12‑2025

Onyourshape (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used and disclosed by Onyourshape. It applies to our website https://www.onyourshape.com and any related pages or services (the “Service”). By using the Service, you agree to the practices described here and in our Terms and Conditions.

Definitions and key terms

  • Company / we / us / our: ONYOURSHAPE LTD, 30 Greenwich Dr N, Derby DE22 4AB, UK

  • Website: onyourshape.com

  • Country: United Kingdom (place of registration of ONYOURSHAPE LTD).

  • Customer / you: any person or entity visiting the Website or placing an order.

  • Device: any internet‑connected device such as a phone, tablet or computer used to access the Website.

  • Personal Data: information that identifies or can identify you, such as name, email, postal address or phone number.

  • Service: the online store, content and related services offered through the Website.

  • Third‑party service: service providers we use for payments, shipping, analytics, email, etc.

Information we collect

We collect information when you:

  • browse the Website

  • create an account

  • place an order

  • subscribe to our newsletter

  • contact us via email or forms

This may include: name, email address, phone number, billing and delivery addresses, order details and payment‑related information (handled securely by our payment providers).

How we use your information

We use your information to:

  • process and deliver your orders

  • provide customer service and respond to enquiries

  • personalize and improve the Website and our products

  • send service emails (order confirmations, shipping updates, policy changes)

  • send marketing emails if you have chosen to receive them (you can unsubscribe any time)

Sharing of information

We share Personal Data only when necessary to run our business, for example with:

  • payment processors (to take payments securely)

  • shipping and logistics partners (to deliver orders)

  • email and marketing tools (to send order and newsletter emails)

  • analytics providers (to understand site performance)

These partners only use your data to perform services for us and are expected to protect it appropriately. We may also share information if required by law, to respond to legal requests or to protect our rights and those of others.

Cookies

Onyourshape uses cookies and similar technologies to keep the site working, remember your preferences and understand how visitors use the Website. You can manage cookie settings in your browser; some parts of the site may not function correctly if certain cookies are disabled.

Email communications

By entering your email during checkout, account creation or newsletter signup, you agree that we may contact you with service messages and, if you opt in, marketing messages. You can unsubscribe from marketing emails at any time via the link in each email; service emails for orders will still be sent as needed.

Data retention

We keep your information for as long as necessary to:

  • provide the Service and complete your orders

  • comply with legal and tax obligations

  • resolve disputes and enforce our agreements

When data is no longer needed, we delete it or anonymize it in line with applicable law.

Security

We use technical and organizational measures to protect your information, including encrypted connections (SSL) and restricted access to systems that store Personal Data. No system is completely secure, but we work to reduce the risk of unauthorized access or misuse.

Your rights

You may contact us to:

  • access the Personal Data we hold about you

  • correct or update your information

  • request deletion of your account where legally possible

  • change your email preferences

We may ask for proof of identity before responding to certain requests.

Children’s privacy

Our Website is not directed at children under 13, and we do not knowingly collect Personal Data from children. If you believe a child has provided us with information, please contact us so we can remove it where appropriate.

Third‑party links and services

Our Website may contain links to other sites or use third‑party services (for example payment providers). Their privacy practices are not covered by this Policy, and your use of those sites and services is governed by their own terms and policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. If changes are material, we may also notify you by email or a notice on the Website. Continued use of the Website after changes take effect means you accept the updated Policy.

Contact us

If you have questions about this Privacy Policy or your data, please contact us:

Company details
Company name: ONYOURSHAPE LTD
Address: 30 Greenwich Dr N, Derby DE22 4AB, UK
Company number: 16797935
(TAX/VAT number: add when ready to display.)
Customer service: Monday to Friday, 9:00 am – 5:00 pm GMT/BST.