Terms of Service

Selling countries: United Kingdom
Customer service email: contact@onyourshape.com
Customer service phone: +44 7949 338055
Company address: 30 Greenwich Dr N, Derby DE22 4AB, UK

1. Acceptance of Terms

By accessing or placing an order on onyourshape (the “Website”), you confirm that you have read, understood and agree to be bound by these General Terms and Conditions and any other policies linked on this site, including our Privacy Policy and Return & Refund Policy. These terms apply to all use of the Website and to all communication between you and onyourShape.

If you do not agree with these terms, you should not use the Website or place an order.

2. License to Use the Website

onyourshape grants you a revocable, non‑exclusive, non‑transferable, limited license to access and use the Website for personal, non‑commercial purposes in line with these Terms. You may not reproduce, distribute or exploit any part of the Website for commercial purposes without prior written permission.

3. Definitions

  • “Company” / “we” / “us” / “our”: ONYOURSHAPE LTD, 30 Greenwich Dr N, Derby DE22 4AB, UK

  • “Website”: the onyourshape site available at https://www.onyourshape.com.

  • “Service”: all content, products and features made available through the Website.

  • “Device”: any internet‑connected device used to access the Website.

  • “You” / “user”: any individual or entity visiting the Website or placing an order.

4. Restrictions

You agree not to:

  • Sell, rent, lease, sublicense or otherwise commercially exploit the Website or its content.

  • Modify, reverse engineer, decompile or attempt to extract the source code of any part of the Website.

  • Remove or alter copyright, trademark or other proprietary notices on the Website.

5. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy, which forms part of these Terms. By placing an order you acknowledge that you have read and understood that policy.

If you are not satisfied with your purchase, please contact us at contact@onyourshape.com so we can review your situation and explain your options under our policy and applicable consumer law.

6. Suggestions and Feedback

Any feedback, comments or suggestions you send to onyourshape may be used to improve our products and services. By submitting such suggestions, you agree that onyourshape may use them without obligation to compensate you or credit you individually.

7. Links to Other Websites

The Website may contain links to third‑party sites or services. These are provided for convenience only. onyourshape does not control and is not responsible for the content, policies or practices of any third‑party websites. Your use of those sites is subject to their own terms and policies.

8. Cookies

onyourshape uses cookies and similar technologies to operate the Website, analyze traffic and remember certain preferences. For more details, including how to manage cookie settings, please refer to our Cookie Policy / Privacy Policy page.

9. Changes to These Terms

onyourshape may update these General Terms and Conditions from time to time. When changes are made, the “last updated” date on this page will be revised. Continued use of the Website after changes are posted means you accept the updated Terms.

10. Modifications and Availability

We may modify, suspend or discontinue any part of the Website or any product or feature at any time without prior notice. While we aim to keep the site available, we do not guarantee uninterrupted or error‑free access.

11. Third‑Party Services

Some features may rely on third‑party services (for example, payment providers or carriers). onyourshape is not responsible for the acts or omissions of these third parties; their services are governed by their respective terms and policies.

12. Termination

onyourshape may suspend or terminate your access to the Website at any time if we reasonably believe you have violated these Terms or used the Website unlawfully. You may stop using the Website at any time.

13. Limitation of Liability

To the fullest extent permitted by law, onyourshape and its team will not be liable for any indirect, incidental or consequential damages arising from your use of or inability to use the Website or products, except where liability cannot be excluded under applicable consumer law.

14. Company Information

Company name: ONYOURSHAPE LTD
Address: 30 Greenwich Dr N, Derby DE22 4AB, UK
E‑mail: contact@onyourshape.com
Contact Form: Click here
Phone: +44 7949 338055
Company number: 16797935
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm GMT/BST